Refund policy

You can always contact me for any questions at thespiritedmermaid8@gmail.com.

Refunds will not be given for items that do not arrive in time for a party date if shipped by my promised ship date, as I have no control over delivery delays caused by the postal service.

Damages and Issues
Please inspect your order upon reception and contact me within 24 hours if the item is defective, damaged, or if you receive the wrong item so that I can evaluate the issue and make it right. Please provide photos of the damaged item and packaging to receive your replacement. 

 

Exchange Policy
Unfortunately, exchanges are not accepted.

Refund Policy
Each piece you order is as unique as the wave on our boards. Returns & refunds are not accepted. If an item has arrived damaged from the shipping process, please contact me to have a replacement created for you. If I have made a mistake on a personalized item, I will send a corrected item. Please send a photo of the incorrect item to receive your replacement. Refunds will not be given for items that do not arrive in time for a party date if shipped by my promised ship date, as I have no control over delivery delays caused by USPS. Unfortunately, we cannot accept returns on sale items or gift cards.